CC-BY-NC-SA 2025 New Language Solutions Avenue Program Standards for Technology-Enhanced Language Learning, version 1.2 Reflection: How well do administrators use the record-keeping system? How often do updates and training take place? How secure is the data? ☐ Program administrators and relevant staff can use the record-keeping system to track enrollment data, employment information, and financial information. ☐ The program has an effective administrative record-keeping system where data is kept secure and shared appropriately. ☐ Administrators and relevant staff have regular training in the administrative record-keeping system. PI 2.4 The program has robust Internet access for administrators, staff, instructors, and learners. a. Administrators, staff, instructors, and learners have Internet access as close to 24/7 as possible. Today’s language education is dependent on access to a wide range of resources, including multimedia. Administration, instruction, and learning are not as effective when access to resources is uncertain or unpredictable. The program may need to find ways to supply equipment and Internet hotspots if these are not generally available to instructors and learners. b. Program resources, including those for instructors and learners, are available as much as possible on mobile devices as well as tablets, laptops, and desktop computers. While detailed spreadsheets are best viewed on a large screen, mobile devices are much more widely available. Those with limited income are more likely to have a smartphone than a laptop or desktop computer. Most people carry a smartphone with them everywhere, which means that anytime, anywhere access will be via a mobile device. Reflection: How accessible are Internet-based program resources to administrators, staff, instructors, and learners? What types of resources are not available on mobile devices? ☐ The program provides robust Internet access to administrators, staff, instructors, and learners. ☐ Program resources for administrators, staff, instructors, and learners are available as much as possible on a range of devices, including mobile devices. PI 2.5 Programs plan risk management. a. The program has contingency plans in place to deal with unexpected circumstances, such as closure of in-person instruction and a move to online service provision. This may be a large-scale shift, as with the COVID pandemic, or more weather- and natural disaster-related emergencies may cause changes in the mode of instruction. Plans should be in place to make a quick pivot, and administrators, instructors, staff, and learners are aware of the plans. b. There is a clear chain of command for dealing with technology-related emergencies, and administrators, staff, instructors, and learners are aware of the plan and contact information. Everyone needs to know the relevant people to contact. Emergencies may relate to a large-scale network shutdown, serious data breach, sexual harassment online, or other urgent technical or legal issue. When action needs to be taken quickly, information should be at hand. 10
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