CC-BY-NC-SA 2025 New Language Solutions Avenue Program Standards for Technology-Enhanced Language Learning, version 1.2 PI 3.2 A range of relevant technology resources are available to instructors. a. Instructors have access to a range of technology and digital tools at home and work. Programs should consider when and where instructors prepare and teach, and tech support should be available when and where instructors need it. Instructors who cannot access the platform or other system resources need multiple ways to contact tech support. Instructors may have lost Internet access, so they need a way to telephone or text for support. They may be working late at night or early in the morning, and tech support in some form should be available to them. Programs should consider making technology infrastructure and media resources available to instructors at home if needed. Instructors expected to teach face-to-face and online learners simultaneously (HyFlex) need the technology to make that possible (multiple cameras and screens, for example). b. Instructors have regular PD at no cost to them to enhance their competence with the technology they and their learners need. The quick shift to fully online instruction highlighted the importance of having instructors prepared for change. In addition to expectations about differentiation, scaffolding, and flipped learning, instructors need to have ongoing PD to be prepared for ways to use rapidly-evolving technologies including GenAI, such as ChatGPT, appropriately in the classroom. Ongoing PD helps to ensure that instructors are best able to meet program outcomes. c. Instructors have access to internal and external communities of practice to support them in their effective use of technology and digital material in teaching. Communities of practice are a good source of information about emerging technologies, including GenAI. A community of practice is a helpful part of PD, but it does not substitute for more formal PD offerings. d. Instructors get the resources they need to meet or exceed the Avenue Instructor Standards for TELL. The Avenue Instructor Standards for TELL are a roadmap for competence with technology for language teaching. Programs should make resources available to instructors that will allow them to meet or exceed the Instructor Standards. e. Instructors are encouraged to keep abreast of changes in technology, including GenAI tools and risks in the classroom. Programs are best served when instructors are using current technology resources appropriately. GenAI offers both benefits and risks, and programs should plan ways for instructors to know how to use these resources safely and well. Programs should have a dedicated professional on hand or on call who can address GenAI issues and offer training as needed. Instructors and learners may already be using GenAI tools outside the classroom, such as automated assistants on websites, and should be aware of what they are using.(See PI 2.5.c and PI 5.2.c) Reflection: How easily can instructors access resources to stay current with technology? How are instructors encouraged to participate in ongoing PD? ☐ The program ensures that instructors have access to relevant digital technology tools at home and at work. ☐ The program provides instructors with the resources and training they need to meet or exceed the Avenue Instructor Standards for TELL. ☐ The program encourages instructors to participate in internal and external communities of practice to support them in their effective use of technology and digital material in teaching. ☐ The program supports instructors in staying abreast of changes in technology, including GenAI. 12
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