Avenue Program Standards for Technology-Enhanced Language Learning 12 Administrators and relevant staff should be able to use the record-keeping software needed in their jobs effectively and to perform basic troubleshooting. d. All users of program technology are updated regularly about ways to keep their devices and themselves safe online. The program should have policies related to technology security and safety and provide regular training and reminders. Administrators with access to sensitive learner and employee data must be especially cautious. Reflection: How well do administrators and staff understand commonly-used classroom technology? What policies are in place related to technology security and safety? How does the program assess compliance with security and safety? ☐ Program administrators and relevant staff are digitally literate and familiar with Avenue and other digital technology used regularly by instructors and learners. ☐ Program administrators and relevant staff are competent users of the administrative record- keeping tools for their jobs. ☐ The program updates all users of program technology about ways to keep themselves and their devices safe online. PI 5.2 Programs must be prepared for the ways that artificial intelligence (AI) is changing the way education operates at all levels. a. AI has the potential to improve automation of routine administrative tasks and to expand learner services with chatbots and similar AI agents. Some elements of data collection and learner services can be performed by AI agents; programs should stay aware of advances and be selective about AI use. b. Programs should carefully consider how to enact policies related to AI, using instructor and learner input and staying abreast of changes. AI is rapidly developing. It can create lesson plans, dialogues, and other instructional material. It can help with brainstorming and correct first drafts. AI can also do many out-of-class assignments that involve research. Many digital tools are now incorporating AI. Users should be aware of the ways that AI is already part of the technology they are currently using. Instructors, learners, and administrators should work together to set policies, being aware of how education applications overlap with personal and social uses of AI. Some policy suggestions can be found in Guide on the use of Generative AI - Canada.ca. c. Programs must consider the risks posed by AI in terms of privacy, honesty, and accuracy. AI tools have been accused of vacuuming up user data without permission to build their data sets. Tools can also be used to create “deep fakes” - false audio, images, and videos of people. Generative AI will always provide a response, whether or not it is accurate. These are all concerns that could affect a program’s legal liability. Reflection: How might your program use AI tools? What policies are in place now regarding AI? ☐ The program collaboratively sets policies related to the use of AI by instructors, learners, administrators, and staff and keeps the policies and users regularly updated. ☐ The program carefully considers the risks and benefits of the ways that administrators, staff, instructors, and learners use AI.
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