CC-BY-NC-SA 2025 New Language Solutions Avenue Program Standards for Technology-Enhanced Language Learning, version 1.2 d. All users of program technology are updated regularly about ways to keep their devices and themselves safe online. The program should have policies related to technology security and safety and provide regular training and reminders. Administrators with access to sensitive learner and employee data must be especially cautious. This is particularly important if AI is being used for administrative functions, such as email to learners. Reflection: How well do administrators and staff understand commonly-used classroom technology? What policies are in place related to technology security and safety? How does the program assess compliance with security and safety? ☐ Program administrators and relevant staff are digitally literate and familiar with Avenue and other digital technology used regularly by instructors and learners. ☐ Program administrators and relevant staff are competent users of the administrative record- keeping tools for their jobs. ☐ The program updates all users of program technology about ways to keep themselves and their devices safe online. PI 5.2 Programs must be prepared for the ways that AI/GenAI is changing the way education operates at all levels. a. AI has the potential to improve automation of routine administrative tasks and to expand learner services with chatbots and similar AI agents. Some elements of data collection and learner services can be performed by AI agents; programs should stay aware of advances and be selective about AI use. b. Programs should enact GenAI-specific policies consistent with institutional policies, using instructor and learner input and outside expertise where possible. Programs should stay abreast of changes so that the policies can be updated as needed. GenAI is rapidly developing. It can create lesson plans, dialogues, and other instructional material. It can help with brainstorming and correct first drafts. It can also do many out-of-class assignments that involve research. Users should be aware of the ways that GenAI is already embedded in the technology they are currently using. Instructors, learners, and administrators should work together to set and update policies, being aware of how education applications overlap with personal and social uses of GenAI. All users can benefit from transparency in GenAI use, where users explicitly describe how they have used GenAI in their work. Some policy suggestions can be found in Guide on the use of Generative AI - Canada.ca. c. Programs must consider ethical issues related to equity and built-in biases in GenAI as well as the risks posed in terms of privacy, honesty, and accuracy. GenAI datasets are built from material on the web, with all of the inherent inequities and biases therein. GenAI tools have been accused of vacuuming up user data without permission to build their data sets. Tools can also be used to create “deep fakes” - false audio, images, and videos of people. The ease with which GenAI can produce reports and other work means that instructors and programs must be aware and take steps to address misuse of these tools. In addition, GenAI will always provide a response, whether or not it is accurate. These are all concerns that could affect a program’s legal liability. 15
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