CC-BY-NC-SA 2025 New Language Solutions Avenue Program Standards for Technology-Enhanced Language Learning, version 1.2 Staff have opportunities to collaborate with like-level instructors at PD events and workshops, as well as informally at their sites. All teaching staff are also afforded the support of both a Program Support Lead and the team of Learning Support Leads. The program includes several resource-sharing initiatives so that staff have access to digital resources to engage learners. Staff are also encouraged to attend PD events such as conferences, webinars, and workshops by external organizations to support a fresh, evolving practice. A member of the Learning Support Team has given presentations to both staff and learners on how to use AI responsibly in learning. She has also visited several classrooms to work directly with learners. Both classroom instructors and Leads using Avenue have been provided with time for training. Several members of the Learning Support Team are experienced users of Avenue, and one is an Avenue mentor. This means that staff have access to the expertise and support needed to successfully deliver programming through Avenue. Standard 4: Learners have access to resources they need. Programs provide necessary infrastructure, training, and technical support for learners to use technology to achieve their goals. • During the pandemic, the Chromebook Loan Program was developed to ensure equitable access to technology across the learner population. Currently, learners in online and blended classes are loaned Chromebooks if they do not have devices at home. Learners are provided with digital orientation before beginning in-person or online classes. Classroom instructors, along with both the Learning Support and the Program Support Leads, monitor learners’ success with technology. In addition, Learning Support provides remedial support one-on-one, in small groups, or by class when learners are struggling or have been out of the program for long enough that they need a “refresher”. • Learners joining a class in which Avenue is used are given Avenue onboarding support in addition to their orientation to Google Classroom and Meet. Remedial one-on-one Avenue support is available for any learner in need. 46
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