CC-BY-NC-SA 2025 New Language Solutions Avenue Program Standards for Technology-Enhanced Language Learning, version 1.2 APPENDIX C: GLOSSARY Introduction This section of the Avenue Program Standards lists and defines terms within the standards that have special significance for administrators and instructors using Avenue or otherwise engaging in technology enhanced language learning (TELL). We do not include terms that are common in non-technical English or those that relate to general teaching concepts (e.g., rubric) except when we feel their interpretation in the TELL context might need clarification. The terms blended learning and online learning are used deliberately throughout the standards documents to indicate all combinations of online delivery in face-to-face, hybrid, HyFlex and remote situations. We encourage service providers to localize these definitions – with input from their staff – to their own contexts as it suits their needs. Note. Some item definitions here have been adopted or adapted from TESOL (2008), TESOL Technology Standards Framework. Alexandria, VA: TESOL Publications, under that document’s CC BY-NC-SA 4.0 license. Term Definition Accessibility A quality of a website or app that makes it usable for those with disabilities. Accommodation An adjustment of the learning environment or expectations that allows a person with a disability to participate satisfactorily in a course, for example, by providing accessibility functions, alternative formats, or additional time on assignments or assessments. Administrative record-keeping system A set of tools used by administrators to track student enrollment (name, ID, eligibility, date enrolled, date left, etc.), instructor information (name, date started, classes, etc.), and sometimes tuition information. Administrators Those in charge of management, such as language program directors, and often including human resources. AI agents Artificial intelligence bots (automated apps) that can be used to respond to typical queries and do other routine administrative tasks. Antivirus An application that scans the device and apps for malicious intent. Application/App A software program designed for a specific purpose: for example, email, texting, web browsing, word processing, gaming, or playing audio/video. Artificial intelligence (AI) Computer programs that learn from experience and perform human-like tasks, such as face recognition. See generative AI (GenAI) for productive uses for language teaching and learning. Bandwidth The amount of data that can come to and from a device connected to a wired, wi-fi, or cellular data network. More bandwidth is needed for streaming videos and less for texts. Can-Do A statement within the standards indicating whether a program believes they meet an expected criterion for a given standard, closely related to the performance indicators, but always presented in first person. Blended A course involving a combination of face-to-face and online instruction or learning, also called hybrid. 47
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