CC-BY-NC-SA 2025 New Language Solutions Avenue Program Standards for Technology-Enhanced Language Learning, version 1.2 Term Definition Learning management system A program that includes a store of teaching and learning resources, a way of organizing and finding those resources, and a way to store information about users. Many include enrollment, attendance, and grade data for learners. Mobile devices Any physical piece of technology that uses or is associated with a computer system and is on wi-fi or cellular data, so it does not require a wired connection. Monitoring and evaluation Tracking and assessment of a system or system component. Student progress reports and teacher evaluations may be part of monitoring and evaluation. Operating system The program within a device like a computer or smartphone that includes both automated and user-controlled settings, such as making network connections, setting volume and display brightness, organizing apps, and so on; for example, smartphones typically use either the Android operating system for android phones or iOS for iPhones. Performance indicator A specific, observable way that a standard can be met. Record-keeping software Software/apps designed to keep and organize data of different kinds, such as enrollment and financial information. Scaffolding Providing information and tools, often simplified, to help learners understand material and improve their performance. This provides a “ladder” to understanding. Security A component of effective use of technology; apps and methods to keep data safe from hackers. Security breach A successful attack by hackers that allow them to access data that should be kept confidential. Sexual harassment Inappropriate and unwanted actions and language that are of a sexual nature, often by a superior to a subordinate. These actions are illegal as well as unethical. Special needs Disabilities or other impairments that should get accommodation to allow people with those needs to participate fully in work and learning. See Accommodation and Disabilities. Sub-indicators More details for individual performance indicators to help clarify what is expected. System administrators Technical staff in charge of ensuring technology systems used by an institution or individuals in the institutions work as expected. System Can refer to either the operating system of a device or a combination of devices and their interconnections through networks. Technical support Staff in charge of providing assistance to administrators, staff, instructors, and students so that they can use needed technology. Troubleshooting Trying to resolve a technology problem. Previous experience or a web search for the problem can help. Universal design for learning Planning for flexibility, accessibility, and inclusivity in technology use; making sure that all users are well-served and that learners see themselves in instructional materials and activities. Vignette A short description of how an administrator, instructor, or student met a standard or performance indicators. These are actual examples. 49
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