Avenue Program Standards for Technology-Enhanced Language Learning 5 Standard 2 is about infrastructure. Programs acquire, maintain, and keep current the technology devices, systems, and applications necessary to fulfill their educational missions. PI 2.1 The overall technology infrastructure is robust, supported, and regularly upgraded. a. The program has qualified system administrators, either in-house or contracted, who are on call to resolve infrastructure problems that may arise. It is important for the program to have one or more system administrators who are not only technically competent but who have some understanding of the role of technology in the language teaching and learning process. They should have expertise with the devices and applications that are central to the successful running of the organization. The program staff, instructors, and learners need ready access to their technical expertise, as close to 24/7 as possible, to maintain both efficiency and morale. b. The system at all levels is upgraded as needed to ensure network security and improve user experience. Infrastructure needs consistent attention and maintenance. Regular security upgrades are essential. Thoughtful attention to providing smooth teacher, staff, and learner experience with the system means that changes are made at appropriate times and with user input. Courses that are online or HyFlex (with both face-to-face and online learners at the same time) have the equipment and bandwidth to create an equitable experience for both in-class and remote learners. c. All program devices are equipped with appropriate security for protecting personal learner data. Security is critical, and a security breach that exposes user data can become a huge problem for an organization. Program devices should be checked regularly for security compliance, and individuals using their own devices should be provided the necessary support to keep them secure. Reflection: How often is the infrastructure upgraded, and how often is security assessed and enhanced? How quickly can users get technology help? ☐ The program has qualified system administrators who troubleshoot problems and update the system and applications as needed. ☐ The program has appropriate security on devices to protect learner data and provides training in its effective security practices. PI 2.2 The program has an effective learning management system (LMS). a. The program has a learning management system (LMS) for instructor and learner resources and for tracking learner progress. The LMS is a user-friendly resource for instructors and learners, available 24/7 if possible. Instructors have access to a variety of classroom supports, and there may be a portfolio option accessible to learners and instructors. The LMS allows learners to make choices and to progress through material at their own pace, wherever that is appropriate.
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