Avenue Program Standards for Technology-Enhanced Language Learning 7 PI 2.4 The program has robust Internet access for administrators, staff, instructors, and learners. a. Administrators, staff, instructors, and learners have Internet access as close to 24/7 as possible. Today’s language education is dependent on access to a wide range of resources, including multimedia. Administration, instruction, and learning are not as effective when access to resources is uncertain or unpredictable. The program may need to find ways to supply equipment and Internet hotspots if these are not generally available to instructors and learners. b. Program resources, including those for instructors and learners, are available as much as possible on mobile devices as well as tablets, laptops, and desktop computers. While detailed spreadsheets are best viewed on a large screen, mobile devices are much more widely available. Those with limited income are more likely to have a smartphone than a laptop or desktop computer. Most people carry a smartphone with them everywhere, which means that anytime, anywhere access will be via a mobile device. Reflection: How accessible are Internet-based program resources to administrators, staff, instructors, and learners? What types of resources are not available on mobile devices? ☐ The program provides robust Internet access to administrators, staff, instructors, and learners. ☐ Program resources for administrators, staff, instructors, and learners are available as much as possible on a range of devices, including mobile devices. PI 2.5 Risk management a. The program has contingency plans in place to deal with unexpected circumstances, such as closure of in-person instruction and a move to online service provision. This may be a large-scale shift, as with the COVID pandemic, or more weather- and natural disaster-related emergencies may cause changes in the mode of instruction. Plans should be in place to make a quick pivot, and administrators, instructors, staff, and learners are aware of the plans. b. There is a clear chain of command for dealing with technology-related emergencies, and administrators, staff, instructors, and learners are aware of the plan and contact information. Everyone needs to know the relevant people to contact. Emergencies may relate to a large-scale network shutdown, serious data breach, sexual harassment online, or other urgent technical or legal issue. When action needs to be taken quickly, information should be at hand. c. Administrators, staff, and instructors are aware of risks potentially posed by artificial intelligence (AI). A regular system of updates can help everyone stay aware of the ways the landscape of education is changing due to AI. Areas of concern include assessment, privacy, security of learner data, and accuracy. (See PI 5.2.c) Reflection: What contingency plans are in place now? In case of emergency, would administrators, staff, instructors, and learners know what to do and who to contact? What kind of AI policies are in place or planned?
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