Avenue Instructor Standards for TELL 02/05/24 version 5 Reflection: Have a look at the files and folders on your computer’s desktop or the apps on your smartphone. Are there ways you could rearrange these to make your digital life easier? ☐ I am satisfied with how my files and apps are arranged. ☐ I know how to use the search function to find my files on my device and in the cloud. PI 1.5. Know how to look up information about your devices, systems, and networks. There is so much to know about your devices, systems, and networks that it is not realistic to expect you or even institutional technical support to know everything that might be needed. If you are searching for a specific question related to your technology, links to user forums may appear, and while these are not perfect, they often have clearer and more complete information than the help sites provided by the manufacturers. If you need to know how to set up something technological, YouTube is a great source for how-to videos. The web has a wealth of information from these and other sources, and of course the Avenue.ca site or other relevant ones may also help you find what you are looking for. Reflection: Think about something you would like to know about how your computer, tablet, or smartphone works. Where might you start looking for that information? ☐ I know how to use the help feature on my device to get information. ☐ I know how to search online for information about how to use my device. ☐ I know how to find useful videos to show me how to do things I want to with my device. PI 1.6. Be able to perform basic troubleshooting/problem-solving for devices and systems. Maybe your computer or your smartphone suddenly doesn’t work the way you expected it to. What happened? It could have lost its Internet connection, or it may have received a recent system update that either changed how it works or introduced a bug. Troubleshooting of common problems is an important skill to develop so that you can deal with such issues quickly and not let them interrupt your teaching. Often, simply restarting the device will fix the problem. Keep notes on what goes wrong and what you or someone else did to make it right. Be aware of any institutional support sites that can help and know how to contact your institutional tech support office when you can’t immediately handle the problem yourself. An online search for the problem (be as specific as possible) will take you to sources that can help you diagnose and repair an issue. These may include the producer’s website, online user forums, and even YouTube videos. If a problem arises during class, you may be able to tap into your learners’ knowledge and skills to support troubleshooting for you or for their classmates.
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