Supporting Digital Navigation & Flexible LINC Delivery in Rural BC: A Conversation with CBAL

Synopsis

In this extended conversation, Avenue Digital News speaks with Sara Dos Santos, Digital Navigator and LINC Instructor with the Columbia Basin Alliance for Literacy (CBAL), and Shayna Jepsen, CBAL’s Language Program Coordinator.
Together with Rob McBride, Executive Director of New Language Solutions, they explore the unique challenges and opportunities of delivering settlement language training across a vast rural region in British Columbia.

They discuss learner onboarding, the pivotal role of digital navigation, strategies for supporting both teachers and students with diverse digital skills, and CBAL’s innovative use of Avenue to create continuity, confidence, and community within the LINC program.

Generative AI was used to help organize and edit the original interview transcript. It helped break long answers into shorter sections, add clarifying questions, and improve readability, while keeping the interviewee’s words, meaning, and perspective intact.

Introductions and Pathways into Settlement Language Training

The CBAL Context: Geography, Learners, and Delivery Models

Preparing Learners for Digital Success: The Orientation Model

Supporting Instructors and Helping Classes Run Smoothly

Training and Teacher Capacity: Building a Digitally Confident Instructional Team

Learner Needs, Essential Skills, and Digital Problem-Solving

Mobility, Portfolios, and Continuity for Rural Learners

Agents of Change in a Digitally Evolving World

CBAL is your regional online LINC provider supporting the Kootenay & Boundary, South Okanagan-Similkameen (Penticton, Okanagan Falls, Oliver, Osoyoos, Keremeos, Summerland, Peachland and Princeton), Shuswap (Salmon Arm, Sicamous and area) and Revelstoke.